Returns Policy

We know you will be delighted with your purchase, we do appreciate that sometimes you may not be. On these rare occasions we are more than happy to offer you an Exchange or Credit Note on your purchase if it is returned to us within 30 days from receipt providing the item is unworn, in pristine condition, with its original packaging and all relevant receipts and documentation. Only Online purchases will be offered the option of a refund. This offer does not include personalised items or special orders and does not affect your statutory rights. For a refund or exchange on your web purchase return to the address below..


Cole guarantee all our products against manufacturing defects. This guarantee will be honoured  through Mail Order on production of the sale receipt. These rights are additional to and do not detract from your statutory rights.

Cole The Jeweller LLP
30-34 Highfield Road
South Shore

Tel 01253 341410

Monday 9am-5pm

Tuesday 9am-5pm

Wednesday 9am-5pm

Thursday 9am-5pm

Friday 9am-5pm

Saturday 10am-4pm

Sunday Closed